Frequently Asked Questions

How do I use Que Bella masks?

Our masks are designed to be easy and enjoyable—because self-care shouldn’t be stressful. Just follow the simple instructions on the sachet: cleanse your skin, apply the mask, relax, and rinse or peel when you’re done. That’s your glow-up moment sorted.

Are Que Bella products suitable for sensitive skin?

Yes! All of our products are dermatologically approved and suitable for all skin types—including sensitive. That said, we always recommend a patch test, just to be safe. Your skin deserves that little bit of extra care.

Can I use Que Bella masks if I have acne-prone skin?

Definitely. Many of our masks—like our Pore Minimizing Mud Mask and Pink Clay Mask—are designed to help support blemish-prone skin. They help to absorb excess oil and gently cleanse without stripping your skin.

How often should I use these masks?

For most masks, once or twice a week is ideal. But hey—your skin, your rules. Listen to what it needs, and treat it when it’s calling out for a little TLC.

Are Que Bella products vegan and cruelty-free?

Yes! All of our masks are vegan-friendly, and we never, ever test on animals. Skincare should be kind—to your skin, to others, and to the planet.

What’s your packaging like?

We care about the planet just as much as your skin. All our packaging is recyclable, so you can feel good about your skincare routine in more ways than one.

Can I use hand and foot masks while doing other things?

Absolutely! Our glove-style hand masks and sock-style foot masks are perfect for multitasking. Whether you’re scrolling, sipping, or just lounging, they’ve got you covered—literally. Bonus: our hand masks are totally touchscreen-friendly.

Can I use more than one mask at a time?

You sure can. It’s called multi-masking—and it’s great if different parts of your face need different things. Got dry cheeks and an oily forehead? Mix it up. Just follow the directions for each mask and you’re golden.

Do Que Bella masks contain parabens or sulfates?

Nope. We keep our formulas clean and effective—no parabens, no sulfates, and nothing that doesn’t need to be there.

How long should I leave the masks on?

Each sachet has its own recommended time, but most masks are ready to remove after 10–20 minutes. Just enough time for a scroll, a snack, or a quick lie-down.

Can I use Que Bella masks if I’m pregnant?

Our masks are made with gentle, skin-loving ingredients—but if you’re pregnant or nursing, it’s always a good idea to check with your healthcare provider before adding new skincare to your routine.

Where are Que Bella products made?

All of our products are crafted with care in the UK to meet high safety and quality standards—because you deserve skincare you can trust.

When’s the expiry date?

Because our masks are single-use, they don’t have an expiry date. But if you haven’t used it in a while, we recommend a quick patch test before applying. If you’re curious about the manufacturing date, just email us at info@quebellabeauty.com with the batch code on the pack, and we’ll get back to you within 48 hours.

How many uses will I get from one sachet?

Our sachets are designed for single-use, but some of our customers tell us they get a second use out of it! If you do, pop the rest into an airtight container and use within three days. Just remember to check the front of the pack—multi-use products will say so clearly.

What kind of face masks do you have?

We offer everything from clay and cream masks to peels, gels, and hydrating sheet masks. Whether your skin is dry, oily, sensitive, or somewhere in between, we’ve got something that helps to meet your needs—plus masks for your hands, feet, lips, and under-eyes too!

How do I choose the right mask for my skin type?

Start by thinking about what your skin needs right now—hydration, calming, oil control? You can use our ingredient callouts or shop by benefit. And if you’re ever unsure, drop us a message. We’re here to help.

How soon will I see results?

You may notice softer, smoother skin after just one use—but like any good skincare, consistency is key. Adding masks into your weekly routine can help to support long-term glow goals.

What should I do if I experience irritation?

Your comfort is our priority. If you experience redness, tingling, or irritation, gently rinse off the product with cool water and discontinue use. If symptoms persist, consult a medical professional. And of course, let us know—we’re here to help.

What if I have a complaint or concern about a product?

We want you to love your Que Bella experience. If something’s not right, please email info@quebellabeauty.com and one of our team members will get back to you within 24 hours (Monday to Friday). We may ask you to complete a short questionnaire so we can investigate further. All of our products are safety assessed and dermatologically tested, but allergic reactions can still happen—and we take that seriously.

Where can I buy que bella?

Right now, we’re available exclusively at Target in the U.S.—online and in-store. If you’re in Canada, you’ll find us at Loblaws with 10 of our bestselling SKUs. You can also check our stockists page for links to stockists and retailers.